Its easy and quick to contact us and we can personally guide you through any problems or questions.
Return, Refund, and Exchange Policy
In the event of a manufacture defect, you will be able to get a replacement. Email us an image of the defect and we will send you a new product within 5 business days. You will receive your replacement within 10 business days. Subscription products will be exchanged and can not be refunded if within the first 2 shipments.
*We DO NOT issue refunds with orders that have been delivered more than 3 days from delivery
*We will not refund shipping
*We are not responsible for any allergic reaction to the liner.
- Free Shipping on USA orders only over $25.
We do our best to process all orders on the same business day as they are received nevertheless, orders received in the afternoon will ship the next business day. Our warehouse is operating 5 days a week except for weekends and holidays.
Drama Llama is not responsible for any fees and customs duties at the country of import including Canada.
Drama Llama can not be held responsible for any lost packages or shipping delays caused by carriers/customs clearance. Please let us know within 7 business days if you have not received your package! We are not responsible if you do not let us know within this time period.
If you are not happy with your product please let us know within 7 business days and we will offer you an exchange. Send your product back to us, when we get the product back and it is in new condition we will refund or send you a new product in 3 business days. You should receive your new product within 10 business days.
If you find that your product is too big or too small for your liking, you may exchange them for a different size. Send the product back to us and we will exchange your product for a better size. Eyelashes must me in new condition.
With any requests or questions you can use our CONTACT US page or email us anytime at firstname.lastname@example.org our physical and mailing address is PO BOX 36 Hyrum, Utah 84319.
We reserve the right to refuse service on a case to case basis if we find evidence of abuse. In order to receive a refund for your order, lashes cannot be worn or trimmed.
Cancellation of your subscription can start after emailing email@example.com
Cancellation form must be filled out and customer must indicate that they want to be unsubscribed immediately. If the customer indicates they want to "Cancel Later" they must fill out the form again when they wish to cancel.
Cancellation forms must be submitted at least 3 business days prior to the next charge date. Cancellation on same day will not cancel an order or result in a refund if processed on the same day.
Subscription products cannot be refunded if within the first 2 shipments.
We are not responsible for any accidental purchases or not reading the terms and conditions stated on the product description.
*If you are unable to log into your account, contact us and we will resend you an account activation email or a rest password email.
*If you want to cancel before your second shipment, you will need to turn your subscription to a one-time purchase.
*A refused package that comes back to us does not result in a refund without any prior communication via email.
We do not offer phone support as we believe it wouldn't be possible to provide the same effective assistance over the phone. We offer online support via email at firstname.lastname@example.org or HERE. Please allow up to 48 business hours to hear from us so our support staff can enjoy their family hours!
We decided to keep our support online for a few reasons:
We can instantly view your data, account activity, system details, and other information immediately so we can troubleshoot more effectively. We can quickly get to the bottom of your questions without putting you on hold.
We frequently ask you to send us screenshots and videos to help us see what you’re seeing. We sometimes will send you screenshots and videos to guide you in the right direction. Often this is not possible not possible while customer is on the phone with the customer service rep.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions and you have a record to in case you need to be reminded later.
All customer service are real, friendly humans working hard on customer issues.